Let's look at the frequently asked questions.
We try to be as clear as possible, however if you're unsure about something just ask!
Can I try out Despatch Cloud free?
Yes you can have 100 FREE orders with optional 3 months hardware rental and full support and we will even come to you and setup the system, anywhere in the UK.
All with no obligation and no long contract. Why? It's simple! We are so confident in our product we know once you try Despatch Cloud you will see the benefits and keep it.
Take a look at our unrivalled free trial offer.
Is there a setup fee?
No! With Despatch Cloud setup is 100% free and so is email and phone support.
Best of all with our auto install system you can start setting up Despatch Cloud within minutes of creating an account.
In addition to this we do offer onsite setup and training, in this case we charge a flat rate based on your location. Please contact us for more information on onsite setup and training.
Does the Despatch Cloud fee include my postage/courier fees?
No (however it would be nice, wishful thinking) postage/courier fees will be billed separately to you by the postage/courier service you use.
The Despatch Cloud fee is for providing the Despatch Cloud system to you allowing you to manage orders, stock, shipping labels and sales channel updates in a fraction of the time.
What postage/courier service should I use?
This is a question we get asked allot! It really depends on your needs. We work with a large number of parcel delivery suppliers, as such we are able to offer you a free review of your current arrangements and recommended options to give you the best shipping rates for your product range and shipping destinations.
What postage/courier services does Despatch Cloud work with?
Despatch Cloud works with most postage/courier services, the common ones being RoyalMail, USPS (Stamps.com), DHL, FedEx, UPS, Low Cost Parcels, APC, Asendia, Canada Post, DPD, UKMail, Interlink Express, Yodel, Parcel2Go, ParcelForce and Hermes.
Also because our development team is in house we can create an integration in no time at all if you can't see the postage/courier service you want listed.
What sales channels does Despatch Cloud work with?
Despatch Cloud works with most sales channels, the common ones being Amazon, eBay, Magento, OpenCart, CubeCart, EKM Powershop, Shopify, PayPal and many more.
Also because our development team is in house we can create an integration in no time at all if you can't see the sales channel you want listed.
Can I have multiple sales channel integrations with the same channel with Despatch Cloud?
Yes you can have as many sales channel integrations as you wish, for example if you have more then one eBay account this is no problem you can add all your accounts under one Despatch Cloud account. The same goes for multiple Magento, Shopify, OpenCart (etc) stores no problem!
Can I have more then 1 user?
Yes! You can set up other users with different user privileges within your Despatch Cloud account.
User privileges allow you to keep sensitive data such as billing details and settings hidden from other user accounts.
Can Despatch Cloud manage high volume?
Yes! If you are sending more then 10,000 shipments per month that is not a problem, we have some very large accounts on Despatch Cloud and volume is not a problem.
Contact us and we can work out a bespoke quote.
What payment methods do you accept?
We have a fully automated billing system customers are billed every month based on their selected Despatch Cloud package.
All payments are powered by Stripe and we accept Visa, MasterCard & American Express.
How do I cancel my account.
You can cancel your account anytime, however we will be sorry to see you go.
To cancel just login to your Despatch Cloud account and go to "Status->Subscription" then just press the "Cancel Subscription" button.
Is there a contract or cancellation fee?
No! With Despatch Cloud you can stop using your account at any time and we will not charge you any cancellation fee.
Is my data safe?
We created Despatch Cloud with security in mind, every subscription includes an SSL certificate at no cost that uses industry standard 256-bit encryption technology. This is the same level of encryption used by banks to keep your information secure.
In addition to this our servers are managed and monitored by one of the UK's leading hosting providers and we make sure we keep all your data inside the UK and all data is backed up daily.
We are also a registered data controller with the ICO (Information Commissioner's Office).
How reliable is your service?
Pretty much all of our customers use Despatch Cloud for critical business processes so we take uptime really, really seriously.
Our servers are managed and monitored by one of the UK's leading hosting providers and we have priority access to industry specialists in the event that any downtime does occur.
In addition to the hosting providers monitoring we also use Site24x7 to independently monitor our servers. You can view the public monitoring report at any time on the Site24x7 website here.
We also use an independent service to host our Helpdesk, this means in the event our servers do go down (this has never happened to date) you can still contact us!
Do you offer reseller accounts?
Yes! We have a range of reseller options, these range from a commision based system to full white label solutions for organisations wishing to rebrand our system as their own.
Please contact us for more information on reseller accounts.
Do you offer an enterprise level solution?
Yes - but not the Despatch Cloud software. Please contact us for more information on enterprise level solutions.
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